Refund Policy

Last updated: 15 September 2026

A .cv domain is registered with the registry, and the registry fee is paid, as soon as your order goes through. That's why most refunds depend on whether registration has already happened. Here's exactly how it works.

1. Automatic full refunds

You don't need to ask. We refund the full amount automatically if:

someone else registers the name after you searched but before we could register it for you; or
the registry's price for the name goes up between your payment and registration.

We'll let you know, and suggest similar names that are still available where we can.

2. Before registration completes

If you change your mind after paying but before your domain has been registered, email help@howeyah.cv with your order details and we'll cancel the order and refund you in full. Registration usually completes within minutes, so contact us as soon as possible.

3. After registration

Once your domain is registered, or a renewal has been applied, the payment is non-refundable, because the registry fee can't be recovered and the domain is yours for the period you paid for. The exceptions are:

Duplicate payments: if you were charged twice for the same order, we refund the extra payment.
Our mistake: if we registered a different name from the one you paid for, or charged a different amount from the price shown.
Service failure: if a problem on our side stops your domain or page from working and we can't fix it within 7 days of you reporting it, we'll refund you or offer another remedy you agree to.

4. What isn't refundable

Changing your mind after registration, including choosing a different name.
Typing mistakes in a name you bought; please check the spelling before paying.
Domains suspended or cancelled because of a breach of our Terms or the registry's policies, including false registrant details.
Deleting your Howeyah account, or not renewing, while the domain period is still running.

5. How to request a refund

Email help@howeyah.cv from the address on your account, with your order number or domain name and the reason. We aim to reply within 3 business days.

6. How refunds are paid

Refunds go back to the card or wallet you paid with, through Paymob, in Egyptian pounds and for the amount you paid. After we issue a refund, it usually takes 5 to 14 business days to appear, depending on your bank or wallet provider. We can't refund to a different card or account.

7. Your legal rights

This policy doesn't limit your rights under Egypt's Consumer Protection Law (Law No. 181 of 2018).